Privacy Policy and Terms of Use

Use and Disclosure of Information

Before we collect any personally identifiable information, we will identify the purpose for our collection, use and any possible disclosure of your personal information.
For instance, the information you supply will be used by TICO to respond to your inquiries, supply you with requested information on TICO products and services.

TICO will seek your consent to use your personal information at the time of collection or in advance. Consent may be expressed in writing, or implied, and in some cases, may be provided verbally or electronically. With your consent, authorized third parties may be utilized by TICO to collect, track and process such information. It may also be necessary, if required by law or if pertinent to judicial or governmental investigations, to release your personally identifiable information.

General Policy on Privacy

Protecting the privacy and confidentiality of our customers and employees’ personal information has always been an important aspect of TICO operations. Recently, fundamental privacy principles and their corresponding obligations have become law throughout Canada. To this end, TICO has created a Privacy Code to inform people of its commitment to, and policy on, privacy.

Personal information is defined as any piece of information, either factual or subjective, about an identifiable individual. Personal Information does not include the name, title, business address or telephone number of an employee of an organization.

It is our policy that TICO obtain an individual’s consent when an TICO employee or website collects, uses or discloses personal information. TICO will also inform its customers and employees of the purpose for the collection, use and disclosure of personal information.

TICO takes care to safeguard all personal information in its possession against loss, theft and unauthorized use or disclosure. TICO uses reasonable efforts to ensure that such information is accurate and up to date. We provide our customers and employees with a procedure to access the information TICO keeps about them and to make corrections to this information where appropriate.


TICO welcomes your comments and suggestions regarding this Privacy Policy statement. Should you have comments or questions about this statement, information security, and usage that were not adequately covered in the above mentioned terms, please contact our Manager of Privacy at and we will make reasonable efforts to respond promptly to your request.

You may also contact us via postal mail at the following address:

TICO Eastern Canada
5845 Luke Rd. Unit #4
Mississauga, ON L4W 2K5 Canada
Telephone: 1-855-670-8955
ATTN: Legal Department